Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

We ship all orders using Canada Post Flat Rate Box service. This ensures reliable delivery, secure packaging, and affordable flat-rate pricing for our customers across Canada and beyond.

How Long Will it Take To Get My Package?

Orders are typically processed within 1–3 business days. Once shipped, delivery times depend on your location:

  • Within Canada: 2–7 business days

  • United States: 5–10 business days
    You’ll receive a tracking number as soon as your order is on its way!

How Do I Track My Order?

Once your order ships, you’ll receive an email with your Canada Post tracking number. You can use this number on the Canada Post website to monitor your delivery progress in real-time.

Do I Need A Account To Place Order?

Nope! You can checkout as a guest if you prefer. However, creating an account allows you to track orders, manage your shipping info, and view your order history for future purchases.

FAQ Second Version

Can I customize the color and pattern of the lights?

Absolutely. Every SparkBadge features Bluetooth-controlled RGB lighting, which means you can choose any color, animation, or effect using our compatible app. You can even customize each letter or logo segment individually.

Will the badge fit my vehicle?

Our badges are designed with universal mounting in mind, making them compatible with most vehicles. Whether you’re installing it on your grille, tailgate, dashboard, or window, we provide mounting hardware and guides to help you get the best fit. For specific questions, feel free to contact us!

Do you offer installations?

We currently do not offer installation services, but don’t worry—we’ve got you covered. Every product comes with a robust installation guide, and we also provide step-by-step manuals, video tutorials, and support resources to help you through the process confidently.

Can I use the badge while driving?

Yes, you can—but it’s important to comply with local vehicle lighting laws in your region. Some effects or colors (like flashing red/blue) may not be street-legal. We recommend checking your local regulations and using the badge responsibly.

Is the app free to use?

Yes! The Bluetooth control app is completely free and available on both iOS and Android. Once connected, you can manage your badge lighting easily from your smartphone.

How do I place an order?

Ordering is easy! Just browse our products, select the one you want, and click “Add to Cart.” When you’re ready, head to checkout, enter your details, and confirm your order. That’s it!

Do you offer other logos besides the ones listed?

Currently, we offer SRT, Hellcat SRT, TRD, and our exclusive Jippo (for Jeep & Hippo lovers) designs. However, we’re actively working on expanding our selection—stay tuned for more logos coming soon!

What if my product is damaged or defective on arrival?

Please contact us within 48 hours of delivery at customerservice@sparkbadge.com with photos of the issue and the packaging. We’ll work quickly to resolve the problem with a replacement or fix.

How can I contact SparkBadge if I have questions?

Got a question? Need help? We’re here for you! Simply reach out to us at 📧 customerservice@sparkbadge.com — our support team is available 24/7 and happy to assist you.